Cancellation and Refund Policy

1. Order Cancellation

We understand that sometimes you may need to cancel an order. Our cancellation policy is as follows:

Before Shipment: You may cancel your order anytime before it has been shipped by contacting our customer service team at [contact email]. Once canceled, you will receive a full refund to your original payment method.
After Shipment: If your order has already been shipped, it cannot be canceled. However, you may initiate a return once the item has been delivered, in accordance with our Return Policy.

2. Refund Policy

We strive to ensure satisfaction with every Glamour Ray purchase. If, for any reason, you are not satisfied, please review our refund policy below:

Refund Eligibility: Refunds are issued for items that are returned in their original condition, unused, and in the original packaging. The return must be initiated within 30 days of the delivery date.
Refund Process: Once we receive and inspect the returned item, you will receive an email notification regarding the status of your refund. If approved, the refund will be processed within 14 business days to the original payment method.
Non-Refundable Items: Certain items, such as custom-made, personalized, or final sale items, are non-refundable unless they are found to be defective or damaged upon receipt.
Shipping Costs: Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

3. Refund for Defective or Damaged Products

If you receive an item that is defective or damaged, please contact our customer service within 7 days of receipt. We will arrange for a replacement, repair, or full refund, depending on the circumstances. In such cases, Glamour Ray will cover the return shipping costs.

4. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company, as processing times may vary. If there is still an issue, feel free to reach out to our customer service team at [contact email] for assistance.