Shipping and Delivery
At Glamour Ray, we are committed to providing a seamless shopping experience with transparent pricing. All product prices listed on our website include delivery charges, so there are no hidden fees at checkout. Please review the details of our shipping and delivery policy below.
1. Processing Time
- Order Processing: Orders are typically processed within 24 hrs days (excluding weekends and holidays) from the time your order is placed. Custom or special-order items may require additional processing time.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. When your order has shipped, you will receive a shipping confirmation with tracking details.
2. Delivery Times
- Standard Delivery Times: Estimated delivery within 4-5 business days after processing for domestic orders. Delivery times may vary based on location.
- International Delivery: For international orders, please allow 10–15 business days. Note that customs clearance may affect delivery times.
- Expedited Delivery Options: Although standard delivery charges are included in our prices, expedited shipping options may be available at an additional cost. Please contact our customer service team for more information.
3. Tracking Your Order
Once your order ships, you will receive an email with tracking information. This tracking number allows you to monitor the progress of your shipment.
5. Lost or Delayed Shipments
While we strive to ensure timely delivery, delays may occasionally occur. If your order is delayed or you believe it may be lost, please contact us at officialglamourray@gmail.com for assistance. We will work with the carrier to resolve any issues as quickly as possible.
6. Damaged or Missing Items
If you receive an order with damaged or missing items, please contact us within 7 days of receipt. Include your order number, a description of the damage, and any relevant photos. We will arrange for a replacement or refund, as necessary.